If you have any problems with the products you bought from us, please fill out the contact form. Our support team will get back to you as soon as possible to resolve your issue.
Complaints procedure:
- Fill out the contact form with all the necessary information.
- Our team will review your application and contact you for additional information if necessary.
- After we have collected all the necessary information, we will inform you about the next steps and the solution to your problem.
How to find the serial number?
The serial number (S/N) is used to register and service the device. You can find it in several ways:
Bamboo Lab
- 1. On the printer screen
Open Settings → General → About
The Serial Number (SN) is displayed there. - 2. In Bambu Studio software
Open the Device tab.
On the left side of the screen, click on the Update tab
Below the model name is the Serial Number (SN) - 3. In the Bambu Handy application
Open the Devices tab.
Click on Settings → Firmware Version
Below the model name is the Serial Number (SN) - 4. On the outside of the original printer box
Detailed instructions for reading the serial number of each Bambulab device model can be found at the link How to Find and Activate the Printer Serial Number | Bambu Lab Wiki .
Formlabs
Instructions for reading the serial number on Formlabs devices can be found at the link: How do I find the serial name of my product?
Ultimaker
For Ultimaker devices, you can find the instructions at the link: Where to find my printer serial number?
Thank you for your trust and patience.